Terms of Service

These Terms of Service (“Terms”) govern access to and use of the GetBloomDirect website, applications, accounts, and related services (collectively, the “Services”). By creating an account, accessing the Services, or using any GetBloomDirect feature, you agree to these Terms and our Privacy Policy.

If you use the Services for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes both you and the organization.

Do not use the Services if you do not agree to these Terms.

GetBloomDirect provides technology that helps florists discover one another, maintain profiles, communicate, and send or fulfill florist-to-florist orders directly.

GetBloomDirect is not a traditional wire service, is not the seller or fulfiller of floral products ordered between shops, and is not a party to the separate commercial arrangement between sending and fulfilling florists. Unless expressly stated otherwise, GetBloomDirect does not collect or transfer the florist-to-florist order payment.

Florists remain independently responsible for deciding whether to accept an order, agreeing on payment, fulfilling orders, communicating with customers and recipients, resolving disputes, and complying with applicable laws.

You must be at least 18 years old and legally able to enter into a binding agreement. The Services are intended for legitimate florist businesses and authorized representatives of those businesses.

You must provide accurate information and keep account, contact, profile, delivery, pricing, payment-method, and tax information current.

You are responsible for:

• Maintaining the confidentiality of passwords, API keys, and credentials
• All activity conducted through your account
• Using accurate contact information so important notices reach you
• Promptly notifying us of suspected unauthorized access or misuse
• Ensuring each person using the account is authorized to act for the shop

We may require email verification, florist verification, profile completion, payment-method setup, or other readiness steps before allowing access to particular features.

Bloom Free currently permits up to 15 sent orders per calendar month and unlimited received orders, together with the features described on the GetBloomDirect website. Usage limits reset according to the platform’s current monthly usage rules.

Bloom Pro is a paid subscription that currently includes unlimited sending and receiving and additional features described on the pricing page. Features, limits, and plan availability may evolve as the Services improve. We will not retroactively charge you for a free feature without your agreement.

Bloom Pro subscriptions are billed in advance on a monthly or annual basis through Stripe or another payment provider identified at checkout. By purchasing a subscription, you authorize recurring charges to the selected payment method until cancellation.

You may cancel Bloom Pro through the available account or billing tools. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period, and access to paid features may continue until then.

Subscription payments are generally non-refundable except where required by law or where GetBloomDirect expressly approves a refund. We may change subscription pricing prospectively by providing notice before the change applies to a future renewal.

Failed, reversed, disputed, or overdue payments may result in suspension or loss of Bloom Pro features. Taxes imposed on the subscription may be added where required.

Sending and fulfilling florists are responsible for reviewing and agreeing to all order details, including products, substitutions, delivery requirements, pricing, taxes, fees, payment timing, and refund or cancellation terms.

Each shop is responsible for:

• Providing complete and accurate order information
• Using customer and recipient information only for lawful order purposes
• Having authority to share personal information entered into an order
• Delivering safe, lawful, and professionally appropriate products
• Complying with tax, consumer-protection, licensing, and business laws
• Maintaining its own records and handling florist-to-florist payment
• Resolving chargebacks, refunds, complaints, substitutions, and delivery disputes

GetBloomDirect may provide records, messaging, status tools, and support, but does not guarantee payment, acceptance, fulfillment, delivery, product quality, or the conduct of another user.

You retain ownership of logos, photos, descriptions, messages, reviews, offerings, and other content you submit (“User Content”). You grant GetBloomDirect a worldwide, non-exclusive, royalty-free license to host, store, reproduce, format, display, and use User Content as reasonably necessary to operate, secure, promote, and improve the Services.

You represent that you have the rights needed to submit User Content and that it is accurate, lawful, and does not infringe another person’s rights. Reviews must reflect genuine experiences and may not be manipulated, purchased, fabricated, or used to harass another user.

We may remove or restrict User Content that violates these Terms, creates risk, infringes rights, is misleading, or is otherwise inappropriate for the platform.

You may not use the Services to:

• Break the law or facilitate unlawful, fraudulent, or deceptive activity
• Impersonate another person or business or submit false verification information
• Harass, threaten, discriminate against, or abuse another person
• Send spam, malware, malicious code, or unauthorized solicitations
• Attempt to access another account, system, database, or private information
• Probe, scan, disrupt, overload, reverse engineer, or circumvent platform safeguards
• Scrape, harvest, copy, or resell platform data without written permission
• Misuse customer, recipient, florist, API, or order information
• Use the Services in a manner that could harm GetBloomDirect, users, or third parties

Access to the GetBloomDirect POS API or other integrations may require Bloom Pro, valid credentials, and compliance with published technical documentation. You are responsible for securing API keys and for the acts and omissions of systems connected through your credentials.

Integrations must not exceed published limits, interfere with the Services, expose data improperly, or perform unauthorized actions. We may modify, limit, rotate credentials for, or discontinue an API or integration when reasonably necessary for security, reliability, legal compliance, or platform development.

Verification badges, profile information, reviews, statistics, and other trust signals are informational tools, not guarantees or endorsements. Users must independently evaluate another florist before entering a transaction.

We may investigate reports, request information, limit visibility, decline verification, suspend features, or take other reasonable action to protect the platform. We are not obligated to mediate every dispute between users.

The Services, including GetBloomDirect branding, software, design, text, graphics, interfaces, and platform-created content, are owned by GetBloomDirect or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, GetBloomDirect grants you a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended business purpose. No other rights are granted.

The Services may interact with third-party providers, websites, payment methods, mapping tools, email providers, POS systems, or other products. GetBloomDirect does not control those services and is not responsible for their availability, content, security, or practices. Your use of third-party services is governed by their own terms.

We work to keep GetBloomDirect reliable, but the Services are provided on an “as available” basis. Maintenance, outages, internet failures, provider issues, security events, or other circumstances may interrupt access.

We may add, modify, limit, or discontinue features. When a change materially affects a paid subscription, we will provide notice when reasonably practicable.

You may stop using the Services at any time. We may suspend, restrict, or terminate access when we reasonably believe you violated these Terms, created security or legal risk, failed to pay applicable fees, harmed another user, or misused the platform.

Following termination, provisions that by their nature should survive will remain in effect, including provisions concerning payments, ownership, disclaimers, liability, indemnification, disputes, and record retention.

To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. GetBloomDirect disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

GetBloomDirect does not warrant that the Services will be uninterrupted, error-free, completely secure, or that any florist, customer, recipient, order, payment, review, integration, or result will meet your expectations.

To the fullest extent permitted by law, GetBloomDirect and its owners, personnel, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, business interruption, or the conduct of another user.

To the fullest extent permitted by law, GetBloomDirect’s total liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid to GetBloomDirect during the 12 months before the event giving rise to the claim or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless GetBloomDirect and its owners, personnel, affiliates, and service providers from claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys’ fees arising from your use of the Services, User Content, florist-to-florist orders, violation of these Terms, violation of law, or infringement of another person’s rights.

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Before filing a formal claim, you and GetBloomDirect agree to make a good-faith effort to resolve the dispute by contacting the other party and describing the issue.

Unless applicable law requires otherwise, claims arising from these Terms or the Services will be brought in a state or federal court with jurisdiction in New York, and each party consents to personal jurisdiction and venue there.

We may update these Terms as the Services and laws change. The updated date at the top shows when the Terms were most recently revised. If a change is material, we may provide additional notice. Continued use of the Services after revised Terms take effect means you accept the revised Terms.

These Terms and incorporated policies are the entire agreement between you and GetBloomDirect concerning the Services. If any provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets.

Questions about these Terms may be submitted through the GetBloomDirect contact page or by email at getbloomdirect@gmail.com.